Business Administration - Level 2 S/NVQ

The Level 2 qualification is aimed at those involved in a business administration role within an organisation, who may be new to the role, or who do not have a broad range or responsibility.

Mandatory units

Candidates must complete all of these units:

• Carry Out Your Responsibilities at Work
• Work Within your Business Environment

Optional units

Candidates must also complete 3 of the following units, in addition to the mandatory units:

• Ensure Your Own Actions Reduce Risks to Health and Safety
• Manage Customer Relations
• Manage Diary Systems
• Organise Business Travel and Accommodation
• Deal with Visitors
• Process Customer Financial Transactions
• Operate Credit Control Procedures
• Store, Retrieve and Archive Information
• Research and Report Information
• Organise and Support Meetings
• Use IT Systems
• Use IT to Exchange Information
• Word Processing Software
• Spreadsheet Software
• Database Software
• Presentation Software
• Specialist or Bespoke Software
• Use a Telephone System
• Operate Office Equipment
• Prepare Text from Notes
• Prepare Text from Shorthand
• Prepare Text from Recorded Audio Instruction
• Produce Documents
• Work Effectively with Other People

Skillseeker funding may be available in Scotland for school leavers.