Level 3 S/NVQ

The level 3 qualification is aimed at those more experienced personnel involved in a business administration role, who have a responsibility for a large range of admin tasks and have responsibility for others.

Mandatory Units

The candidate is required to complete both mandatory units.
Unit 301: Carry out your responsibilities at work
Unit 302: Work within your business environment

Optional Units

Candidates must complete 4 optional units (at least three from Group B).

Option Group A
Unit 110: Ensure your own actions reduce risks to health and safety
Unit 204: Manage diary systems
Unit 205: Organise business travel and accommodation
Unit 212: Use IT systems
Unit 213: Use IT to exchange information
Unit 216: Database software
Unit 217: Presentation software
Unit 218: Specialist or bespoke software*

Option Group B
Unit 303: Supervise and office facility
Unit 304: Procure products and services
Unit 305: Manage and evaluate customer relations
Unit 306: Managing the payroll function
Unit 307: Completing year-end procedures
Unit 308: Monitor information systems
Unit 309: Run projects
Unit 310: Research, analyse and report information
Unit 311: Plan, organise and support meetings
Unit 312: Make a presentation
Unit 313: Organise and coordinate events
Unit 314: Word processing software
Unit 315: Spreadsheet software
Unit 316: Website software
Unit 317: Artwork and imaging software
Unit 318: Design and produce documents
Unit 319: Plan and implement innovation and change
Unit 320: Develop productive working relationships with colleagues
Unit 321: Provide leadership for your team
Unit 322: Prepare text from notes
Unit 323: Prepare text from shorthand
Unit 324: Prepare text from recorded audio instructions